⚠️ Canada Direct Purchase and Agency Terms (Please Read Before Ordering)

• Canada Direct Shipment and Estimated Timeline: Products are arranged via international air freight from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual arrival time of approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canada public holidays.
• Estimated Timeline: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up accordingly.
• Agency Purchase and Local Warranty: This product is a Canadian agency/direct shipment item. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit; please check all options and information carefully before ordering.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual Canadian version received shall prevail. Should there be significant changes to core models, quantities, or major specifications, we will handle them based on the actual situation.
• Shipping Appearance: Long-distance transport may cause slight dents, creases, or scratches on the outer box; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to differences in body type, shoe style, wearing method, screen display, and manual measurement. Unless the product is significantly different from the selected specifications or description, issues regarding personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Personal clothing, protective gear, insoles, health supplements, and other personal hygiene items cannot be returned or exchanged for non-quality reasons once opened, tried on, used, or if original seals are damaged.
• Receipt Inspection: Please check the item, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, we recommend contacting us within 48 hours along with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the original manufacturer label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly different from the description, has major quality issues, or transit damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.