Refund policy

  • Please do not reject the product when it is sent out. The delivery and notification of the goods will be taken care of by the express company. If you have any questions after receiving the product, please take a photo and save it immediately, and contact the FIT MART customer service department. Please note that if the product is rejected or not picked up within the time limit, the resulting surcharge will be borne by the customer.

  • The company will not be responsible for any damage, delay or failure to deliver the goods caused by the express company or bad weather (such as No. 8 Typhoon Signal or above, Black Rainstorm Signal).

  • If the customer chooses the pick-up method as self-pickup, the pick-up period is within two weeks after placing the order (except Monday to Friday, Saturday, Sunday and public holidays). Self-collection within the time limit will be treated as an abandoned order.

  • Each order is limited to one delivery location.

  • We will not accept refund applications for goods that are delayed due to the epidemic.

  • The following situations will not be exempted from the replacement arrangement:
    1. Items found to have been purchased or not desired after delivery.
    2. The product has been damaged by humans.
    3. The packaging is squeezed, incomplete, or wrinkled due to the express company (but it does not affect the regular use of the product).
    4. The item has been opened or has been used (e.g. the tape or box has been removed).
    5. The item has not been properly packaged, has been damaged, damaged or is incomplete.
    6. The color of the product picture may vary due to the shooting lighting environment or personal screen settings.
    7. If the customer entrusts the deliveryman to put the goods at the door of the address or the management office for collection, the customer shall be responsible for the risk of loss or damage of the goods.
    8. After the order is confirmed, the relevant assembly services cannot be cancelled, and the payment for the installation service will not be refunded.
  • Where the customer has already paid, but requests the company to cancel the order and refund, the company will deduct 20% from the refund as a handling fee.

  • Please pay attention to the following rules when returning or exchanging products:
    1. Products that are not listed as licensed in Hong Kong are parallel imports. In order to protect our customers, if there is a problem with the quality of the product, a replacement request can be made within 7 days from the date of receipt, and the overdue will not be accepted.
    2. Electronic products provide replacement within 7 days if there is a defect, and 1 month original factory maintenance service.
    3. After submitting a replacement request, please return it to our maintenance center within 3 days, overdue will not be accepted.
    4. Must present the original order code and valid receipt when exchanging goods.
    5. Limited to one exchange per order.
    6. If the product problem affects the overall operation, the replaced product must be returned together with the complete packaging and accessories.
    7. If the product problem affects part of the operation, FIT MART will replace the problematic part instead of all.
    8. All shipping charges for returned or exchanged items will be borne by the customer.
    9. The return procedure will take one to three weeks (calculated from the date of receipt of the return), after the procedure is completed, the FIT MART customer service department will notify the customer of the details.
    10. FIT MART is not responsible for the damage of the goods after delivery.
    11. If the product item or quantity does not match the order, please contact FIT MART customer service immediately on the day of delivery.
    12. We do not accept reasons for exchanges, returns or refunds after shopping because the size of the product does not match or does not meet the needs.
    13. If a refund is required, FIT MART will choose the payment method of the customer at that time as the relative refund method. That is, if the customer chooses to pay by credit card, FIT MART will refund to the customer's credit card account. Please note that refund times vary with different banks or credit card companies.
    14. The company does not offer refunds.
    15. The company has the right to refuse all unreasonable requests for replacement or return.
    16. If the delivery address, phone number, name or delivery information provided by the customer is incomplete or wrong, the company will not be responsible for the failure or delay of the delivery, please follow up with SF Express or connection.
    17. In case of any dispute, FIT MART reserves the right of final decision.
    18. FIT MART reserves the right to change the above terms and conditions without prior notice.

    For returns or exchanges, please contact FIT MART Customer Service Department:
    WhatsApp: +852 4671 7048

    In case of any dispute, FIT MART reserves the right of final decision.