⚠️ Canadian Direct Shipping and Procurement Terms (Please read before purchasing)

• Canadian Direct Shipping and Estimated Timeframe: Items are air-freighted directly from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with actual receipt taking about two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up according to the situation.
• Procurement and Local Warranty: This item is a Canadian procurement/direct-ship product. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and details carefully before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual Canadian version received shall prevail. In the event of major changes to the core model, quantity, or key specifications, we will handle the situation accordingly.
• Transport Appearance: Long-distance transport may cause slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seals remain unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Variations in body shape, shoe style, wearing method, screen display, and manual measurement may cause reasonable differences. Unless the item is significantly inconsistent with the chosen specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Items: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals are damaged, returns or exchanges for non-quality issues are generally not accepted.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt; if there are incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours along with order details, complete packaging, and clear photos/videos so that we can verify with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is incorrectly shipped, significantly different from the description, has major quality issues, or has sustained transport damage affecting the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong laws.