⚠️ Canada Direct Shipping and Procurement Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Delivery: Products are air-shipped directly from Canada to Hong Kong. Generally, they are expected to arrive within 10–14 working days after payment and order confirmation, with an actual delivery time of about two weeks. "Working days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Delivery Times: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up based on the actual situation.
• Procurement and Local Warranty: This product is procured/shipped directly from Canada. Unless otherwise stated in writing on the product page, it does not include local Hong Kong manufacturer or agent warranties, nor does our shop provide commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, requests for cancellation, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted. Please carefully check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. In case of significant changes to core models, quantities, or main specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transportation may cause minor indentations, creases, or scratches to the outer box. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Differences in body shape, shoe style, wearing method, screen display, and manual measurement may cause reasonable variations. Unless the product significantly differs from the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, shoe insoles, health supplements, and other personal hygiene products are generally not accepted for return or exchange (except for quality issues) once opened, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please verify the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours, including order details, complete packaging, and clear photos/videos for our investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If a product is incorrectly delivered, significantly different from the description, has significant quality issues, or if transportation damage has affected the product's function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong laws.