⚠️ Terms for Direct Shipping from Canada and Procurement (Please Read Before Ordering)

• Direct Shipping from Canada and Estimated Timeline: Products are arranged via international air freight directly from Canada to Hong Kong. Delivery is generally expected within 10–14 business days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Timeline is an Estimate: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond our reasonable control. If there is a significant delay or inability to supply, we will contact you and follow up based on the situation.
• Procurement and Local Warranty: This product is a Canadian procurement/direct-ship item. Unless otherwise stated in writing on the product page, it does not come with a local Hong Kong manufacturer or agency warranty, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style choice, personal preference, or poor fit; please check all options and information carefully before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. If there are major changes to the core model, quantity, or major specifications, we will handle it on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on the outer box. If the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable differences may occur due to body type, shoe style, wearing method, screen display, and manual measurement. Unless the product is significantly different from the selected specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products have been opened, tried on, used, or their original seals damaged, returns/exchanges for non-quality issues are generally not accepted.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt. If there are errors in the shipment, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours along with order information, complete packaging, and clear photos/videos for our verification with suppliers or logistics.
• Usage and Precautions: Please follow the official label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly different from the description, has major quality issues, or if shipping damage has affected the product itself, function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.