⚠️ Canada Direct Shipping and Procurement Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timeframe: Items are shipped directly from Canada via international air freight to Hong Kong, typically expected to arrive within 10–14 working days after payment and order confirmation; the actual delivery time is about two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Timeframe is an estimate: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Procurement and Local Warranty: This product is a Canada-procured/direct-shipped item. Unless otherwise stated in writing on the product page, it does not include a local Hong Kong manufacturer or agent warranty, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes after Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preferences, or improper fit; please check all options and information carefully before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only; the actual version received from Canada shall prevail. If there are significant changes to core models, quantities, or major specifications, we will handle them based on the actual situation.
• Shipping Appearance: Long-distance transport may cause slight dents, creases, or scratches on outer boxes; if the product itself, functionality, quality, and seals remain unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Variations may occur due to different body shapes, shoe types, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals damaged, they are generally not accepted for return or exchange unless there is a quality issue.
• Receipt Inspection: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order information, complete packaging, and clear photos/videos to facilitate checking with suppliers or logistics.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product itself, functionality, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.