⚠️ Terms for Direct Shipping from Canada and Procurement (Please read before purchasing)

• Direct Shipping from Canada and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Expected delivery is usually 10–14 working days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, our store will contact and follow up with you accordingly.
• Procurement and Local Warranty: This item is procured/shipped directly from Canada. Unless otherwise stated in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. In the event of major changes to core models, quantities, or key specifications, our store will handle the situation accordingly.
• Transportation Appearance: Long-distance transport may cause slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Sizing, Color, and Fit: Differences in physique, footwear, wearing methods, screen displays, and manual measurements may cause reasonable variations. Unless the product is clearly inconsistent with the selected specifications or description, issues related to personal fit or minor color discrepancies are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products have been unsealed, tried on, used, or their original seals damaged, returns or exchanges for non-quality reasons are generally not accepted.
• Inspection upon Receipt: Please inspect the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, major damage, or quality issues, we recommend contacting our store within 48 hours with order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, sizing, usage, cleaning, and maintenance guidelines. Problems resulting from normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly different from the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seals, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.