Crate 61 Organics Value Set | Daily Life & Personal Care

⚠️ Canada Direct Shipping & Purchase Terms (Please read before buying)

• Canada Direct Shipping & Estimated Timeliness: Goods are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeliness is Estimated: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistical arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability of goods, we will contact and follow up as appropriate.
• Proxy Purchase & Local Warranty: This product is a proxy purchase/direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local original manufacturer or agent warranty in Hong Kong, and this store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. In the event of significant changes to core models, quantities, or major specifications, this store will handle the situation accordingly.
• Shipping Appearance: Long-distance transportation may result in slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable discrepancies may arise due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products, once opened, tried on, used, or their original seal damaged, are generally not eligible for returns or exchanges for non-quality reasons.
• Receipt Inspection: Please check the goods, quantity, style, appearance, and seal as soon as possible after receipt; in case of wrong goods, shortages, significant damage, or quality issues, it is recommended to contact this store within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seal, this store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.