Tilley V-Neck Cable Sweater | Outdoor Sports & Everyday Wear | Overseas Sourcing

⚠️ Canada Direct Shipping & Procurement Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time around two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeline is Estimated: Arrival dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up as appropriate.
• Procurement & Local Warranty: This product is procured/shipped directly from Canada. Unless otherwise specified in writing on the product page, no local manufacturer or agent warranty is provided in Hong Kong, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Order Placement: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items are generally not accepted. Please carefully verify all options and details before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only; the actual version received from Canada at the time of purchase will prevail. In case of significant changes to core models, quantities, or main specifications, we will handle the matter as appropriate.
• Shipping Appearance: Long-distance transportation may result in minor dents, creases, or scratches on the outer box. This is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color & Fit: Reasonable variations may occur due to different body types, shoe styles, wearing preferences, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Returns or exchanges for non-quality issues are generally not accepted for intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as you receive the goods. If there is an incorrect item, shortage, significant damage, or quality issue, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage & Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.