Cocoon Apothecary Malechemy Beard Oil Collection | Everyday & Personal Care

⚠️ Canada Direct Purchase Terms (Please Read Before Purchasing)

• Canada Direct Shipping and Estimated Timeframe: Products are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Estimated Timeframe: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability of goods, our store will contact and follow up as per the actual situation.
• Purchasing Agent and Local Warranty: This product is a Canadian purchasing agent/direct shipment. Unless otherwise explicitly stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order has been submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or unsuitable fit are generally not accepted; please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may result in slight indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seal remain unaffected.
• Size, Color, and Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable discrepancies. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Underwear, protective gear, insoles, health foods, and other personal hygiene products are generally not eligible for non-quality-related returns or exchanges once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as you receive it; if there is an incorrect item, shortage, significant damage, or quality issue, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.