Cocoon Apothecary Sweet Orange Gel Cleanser | Daily Living & Personal Care

⚠️ Canada Direct Purchase Terms (Please Read Before Buying)

• Canada Direct Shipping and Estimated Timeliness: Products are shipped directly from Canada to Hong Kong via international air freight, generally expected to arrive within 10–14 business days after payment and order confirmation. Actual delivery time is approximately two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeliness is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other situations beyond reasonable control. In case of significant delay or inability to supply, our store will contact and follow up according to the actual situation.
• Proxy Purchase and Local Warranty: This product is a Canadian proxy purchase/direct shipment. Unless otherwise explicitly stated in writing on the product page, there is no local official or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Transit Appearance: Long-distance transportation may cause minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seal are unaffected.
• Size, Color, and Fit: Different body shapes, shoe styles, wearing methods, screen displays, and manual measurements may result in reasonable discrepancies. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products are generally not eligible for returns or exchanges for non-quality reasons once unsealed, tried on, used, or their original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as you receive it. In case of wrong product, shortage, major damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizes, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is wrong, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.