Tilley Stretch Merino Wool Polo Shirt | Outdoor Sports & Daily Wear | Overseas Purchasing

⚠️ Canada Direct Shipment & Proxy Purchase Terms (Please read before purchasing)

• Canada Direct Shipment & Estimated Delivery Time: Goods are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation. Actual receipt time is approximately two weeks. "Working days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Estimated Delivery Time: The arrival date is not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other situations beyond reasonable control. In case of significant delays or unavailability, our store will contact and follow up according to the actual situation.
• Proxy Purchase & Local Warranty: This product is a Canadian proxy purchase / direct shipment. Unless otherwise stated in writing on the product page, there is no local original manufacturer or agent warranty in Hong Kong, and our store does not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fit are generally not accepted. Please carefully check all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are major changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause slight indentations, creases, or scratches on the outer box. If the product itself, its function, quality, and seals are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products generally do not accept returns or exchanges for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt. In case of wrong item, shortage, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizes, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, our store will follow up on a case-bycase basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.