Tilley Merino Wool Crewneck Sweatshirt | Outdoor Sports & Everyday Life

⚠️ Canada Direct Shipping & Purchase Terms (Please Read Before Buying)

• Canada Direct Shipping & Estimated Delivery: Products are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Delivery Time is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, our store will contact and follow up according to the actual situation.
• Proxy Purchase & Local Warranty: This product is a Canadian proxy purchase/direct shipment. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty, nor does our store provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or poor fit; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause slight indentations, creases, or scratches on the outer box; if the product itself, function, quality, and sealing are unaffected, this is generally not considered a product quality issue.
• Size, Color & Fit: Reasonable variations may occur due to different body shapes, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygienic Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are generally not accepted for non-quality related returns or exchanges once unsealed, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and sealing as soon as possible after receipt; if there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage & Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or sealing, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.