All Things Jill Lavender + Tea Tree Ouch! Herbal Balm | Post-Workout Daily Care

⚠️ Terms and Conditions for Canada Direct Purchase & Procurement (Please read before buying)

• Canada Direct Shipping & Estimated Timelines: Products are shipped directly from Canada to Hong Kong via international air freight, typically arriving within 10–14 business days after payment and order confirmation. The actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timelines are Estimates: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistical arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up as appropriate.
• Procurement & Local Warranty: This product is a Canadian procurement/direct shipment. Unless otherwise explicitly stated on the product page, there is no local Hong Kong manufacturer or agent warranty, nor do we provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items. Please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, we will handle it on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor dents, creases, or scratches on the outer box. This is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Sizing, Color & Fit: Differences in body shapes, shoe styles, wearing methods, screen displays, and manual measurements may result in reasonable variations. Unless the product significantly deviates from the selected specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products generally cannot be returned or exchanged for non-quality reasons once unsealed, tried on, used, or their original seal is damaged.
• Receipt Inspection: Please inspect the product, quantity, style, appearance, and seals as soon as possible upon receipt. In case of incorrect item, shortage, significant damage, or quality issues, it is recommended to contact us within 48 hours with your order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's original label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human-induced damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: In cases where the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.