Tilley Snap High Neck | Outdoor Activities & Daily Wear

⚠️ Canada Direct Shipping & Personal Shopping Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timelines: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time being approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timelines are Estimates: Arrival dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up according to the actual situation.
• Personal Shopping & Local Warranty: This product is a Canadian personal shopping/direct shipment item. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and our store does not provide additional commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted. Please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual current Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause minor dents, creases, or scratches on the outer box. If the product itself, its function, quality, and seals are unaffected, this is generally not considered a product quality issue.
• Size, Color & Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product significantly deviates from the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges for non-quality issues are generally not accepted once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as you receive your order. If there is a wrong item, shortage, significant damage, or quality issue, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Usage & Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Issues arising from normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.