Crate 61 Organics Cedarwood & Pine Handmade Soap | Daily Life & Personal Care

⚠️ Canada Direct Shipping & Procurement Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time approximately two weeks. "Business days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up as appropriate.
• Procurement & Local Warranty: This product is procured/direct-shipped from Canada. Unless otherwise explicitly stated in writing on the product page, no local manufacturer or agent warranty is provided in Hong Kong, nor does this store offer commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Order Placement: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual current Canadian version received will prevail. In case of significant changes to the core model, quantity, or main specifications, this store will handle the situation accordingly.
• Transit Appearance: Long-distance transportation may result in minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seal remain unaffected.
• Sizing, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing habits, screen displays, and manual measurements. Unless the product significantly deviates from the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges are generally not accepted for non-quality issues once the original seal has been opened, tried on, used, or damaged.
• Inspection Upon Receipt: Please check the item, quantity, style, appearance, and seal as soon as possible after receipt. If there is an incorrect item, shortage, significant damage, or quality issue, it is recommended to contact this store within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Issues arising from normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seal, this store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.