Tilley Cable Knit Crewneck Sweater | Outdoor and Everyday Wear

⚠️ Canada Direct Shipping & Proxy Purchase Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Generally, delivery is expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Timeline: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up according to the actual situation.
• Proxy Purchase & Local Warranty: This product is a proxy purchase/direct shipment from Canada. Unless otherwise explicitly stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items; please double-check all options and information carefully before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual product received will be the current version from Canada. If there are significant changes to core models, quantities, or main specifications, we will handle them according to the actual situation.
• Shipping Appearance: Long-distance shipping may result in minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seal are unaffected.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products are generally not accepted for return or exchange for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible upon receipt; if there is an incorrect item, shortage, significant damage, or quality issue, we recommend contacting us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.