Öko Créations Wooden Dish Brush Reusable Life Products｜Daily Life and Personal Care

⚠️ Canada Direct Shipping & Purchase Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Generally, delivery is expected within 10–14 business days after payment and order confirmation, with actual receipt time around two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an estimate: Delivery dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, we will contact and follow up as appropriate.
• Overseas Purchase & Local Warranty: This product is an overseas purchase/direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes after Order Placement: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please double-check all options and information carefully before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are major changes to the core model, quantity, or main specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transportation may cause minor dents, creases, or scratches on the outer box. If the product itself, its function, quality, and seals are unaffected, this is generally not considered a product quality issue.
• Size, Color & Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may lead to reasonable discrepancies. Unless the product is significantly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Underwear, protective gear, insoles, health supplements, and other personal hygiene products are generally not accepted for non-quality related returns or exchanges once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please inspect the product, quantity, style, appearance, and seals as soon as possible after receipt. In case of wrong item, shortage, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage & Precautions: Please follow the original manufacturer's label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered inherent product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong laws.