Cocoon Apothecary ASTRA Double Edge Blades Skincare & Personal Care

⚠️ Canada Direct Purchase Terms (Please Read Before Buying)

• Canada Direct Shipping and Estimated Timelines: Products are shipped directly from Canada to Hong Kong via international air freight. Generally, delivery is expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong/Canadian public holidays.
• Timelines are Estimates: Arrival dates are not guaranteed. Delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, we will contact you and follow up based on the actual situation.
• Proxy Purchase and Local Warranty: This product is a proxy purchase/direct shipment from Canada. Unless otherwise explicitly stated on the product page, no local manufacturer's or agent's warranty is provided in Hong Kong, nor does this store offer commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual current Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, this store will handle it according to the actual situation.
• Transit Appearance: Long-distance transportation may cause minor indentations, creases, or scratches on the outer box. If the product itself, functionality, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product clearly deviates from the selected specifications or description, such personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges due to non-quality issues are generally not accepted once unsealed, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receiving your order. In case of incorrect item, shortage, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Issues arising from normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly differs from the description, has major quality issues, or if transit damage affects the product itself, functionality, quality, or seal, this store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.