Tilley Alpaca Beanie | Outdoor Sports and Daily Wear | Overseas Purchasing Service

⚠️ Canada Direct Purchase and Concierge Service Terms (Please read before purchasing)

• Canada Direct Shipment and Estimated Timeline: Products are shipped directly to Hong Kong via international air freight from Canada, generally expected to arrive within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timeline is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, our store will contact you and follow up according to the actual situation.
• Concierge Service and Local Warranty: This product is a Canada concierge/direct shipment. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or major specifications, our store will handle it according to the actual situation.
• Transit Appearance: Long-distance transportation may result in minor dents, creases, or scratches on the outer box; if the product itself, its function, quality, and seals are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable variations. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products generally do not accept returns or exchanges for non-quality issues once unsealed, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt; if there are incorrect goods, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if transit damage affects the product itself, its function, quality, or seals, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.