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⚠️ Canada Direct Purchase and Concierge Service Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Delivery Time: Goods are shipped directly from Canada via international air freight to Hong Kong, generally expected to arrive within 10–14 business days after payment and order confirmation. The actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Timeliness: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up based on the actual situation.
• Concierge Service and Local Warranty: This product is a Canada concierge/direct shipment. Unless otherwise stated in writing on the product page, there is no local factory or agent warranty in Hong Kong, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selection, personal preference, or unsuitable fit are generally not accepted; please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual product received will be based on the current Canadian version. If there are significant changes to the core model, quantity, or main specifications, we will handle it based on the actual situation.
• Shipping Appearance: Long-distance transportation may cause slight indentations, creases, or scratches on the outer box; if the product itself, function, quality, and seal are not affected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable discrepancies may occur due to different body shapes, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product significantly deviates from the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products generally do not accept non-quality related returns or exchanges once unsealed, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the item, quantity, style, appearance, and seal as soon as possible after receipt; in case of wrong item, shortage, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original factory labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage has affected the product itself, function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong laws.