Tilley Lightweight Shade Crew | Outdoor Activities and Everyday Wear

⚠️ Canada Direct Shipping & Purchase Terms (Please read before buying)

• Canada Direct Shipping & Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time being approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Timeline: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or inability to supply, our shop will contact and follow up as appropriate.
• Proxy Purchase & Local Warranty: This product is a proxy purchase / direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local factory or agent warranty in Hong Kong, and our shop does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fit; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual version received from Canada will prevail. In case of significant changes to the core model, quantity, or main specifications, our shop will handle the situation accordingly.
• Transit Appearance: Long-distance transportation may cause minor dents, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Sizing, Color & Fit: Reasonable discrepancies may arise due to different body shapes, shoe types, wearing styles, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Underwear, protective gear, insoles, health foods, and other personal hygiene products are generally not eligible for returns or exchanges for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt; in case of wrong item, shortage, significant damage, or quality issues, it is recommended to contact our shop within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage & Precautions: Please follow the original factory label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seal, our shop will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.