Tilley Dunes Drifter Hat | Outdoor Activities & Everyday Life

⚠️ Canadian Direct Shipping and Purchase Terms (Please read before purchasing)

• Canadian Direct Shipping and Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeline is an estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up according to the actual situation.
• Purchasing Agent and Local Warranty: This product is purchased/shipped directly from Canada. Unless otherwise stated in writing on the product page, there is no local factory or agent warranty in Hong Kong, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes after Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, we will handle it according to the actual situation.
• Shipping Appearance: Long-distance shipping may result in minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals are unaffected.
• Size, Color, and Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable variations. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for non-quality related returns or exchanges once unsealed, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as you receive it. In case of incorrect delivery, shortage, major damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage and Precautions: Please follow the original factory labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.