Tilley Airflo Cooling Hat｜Outdoor Sports & Everyday Wear

⚠️ Canada Direct Purchase Terms (Please Read Before Buying)

• Canada Direct Shipment & Estimated Timeliness: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time around two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Timeliness: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up as appropriate.
• Purchasing Agent & Local Warranty: This product is a Canadian purchasing agent / direct shipment item. Unless otherwise stated in writing on the product page, there is no local factory or agent warranty in Hong Kong. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items are generally not accepted; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual product received will be the current version from Canada. If there are significant changes to the core model, quantity, or main specifications, we will handle it as appropriate.
• Shipping Appearance: Long-distance transportation may result in minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Size, Color & Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable variations. Unless the product significantly differs from the selected specifications or description, related personal fit or slight color discrepancies are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products, once unsealed, tried on, used, or if the original seal is damaged, are generally not eligible for returns or exchanges for non-quality issues.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible after receiving the goods; in case of wrong goods, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage & Precautions: Please follow the original factory labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.