⚠️ Canadian Direct Purchase and Sourcing Terms (Please read before buying)

• Direct from Canada and estimated lead time: Products are arranged for international air freight from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual receipt time of approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated lead time: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up based on the situation.
• Sourcing and local warranty: This product is sourced/shipped directly from Canada. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty. We do not provide separate commercial maintenance services such as repairs, parts replacement, or technical support.
• Changes after ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selection, personal preference, or poor fit; please carefully check all options and information before ordering.
• Supply and packaging updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada prevails. In the event of major changes to core models, quantities, or key specifications, we will handle the situation accordingly.
• Shipping appearance: Long-distance transport may cause slight dents, creases, or scratches on outer boxes; if the product itself, its function, quality, and seals are unaffected, it is generally not considered a product quality issue.
• Size, color, and fit: Variations may occur due to body type, shoe style, wearing method, screen display, and manual measurement. Unless the product significantly differs from the chosen specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene products: Personal garments, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for return or exchange once opened, tried on, used, or if the original seal is damaged, unless there is a quality issue.
• Receipt inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate investigation with the supplier or logistics provider.
• Usage and precautions: Please follow the official manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Normal wear and tear, misuse, accidents, human damage, or issues caused by unauthorized modifications are not considered product quality issues.

Statutory rights: If a product is incorrect, significantly different from the description, has major quality issues, or transit damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.