⚠️ Terms for Direct Canadian Purchase and Procurement (Please Read Before Ordering)

• Direct Canadian Import and Estimated Delivery: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally estimated within 10–14 working days after payment and order confirmation; actual receipt usually takes about two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timelines: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Procurement and Local Warranty: This product is a Canadian procurement/direct import item. Unless otherwise stated in writing on the product page, no local manufacturer or agent warranty in Hong Kong is provided. We do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please double-check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual current Canadian version received shall prevail. We will handle significant changes to core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance transit may cause minor indentations, creases, or scratches to the outer box. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Sizing, Color, and Fitting: Differences in body shape, shoe style, wearing method, screen display, and manual measurement may cause reasonable variations. Unless the product is clearly inconsistent with the selected specifications or description, personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products cannot be returned or exchanged if unsealed, tried on, used, or if the original packaging is damaged, unless there is a quality issue.
• Receipt Inspection: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours with order information, full packaging, and clear photos/videos to facilitate verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's labels, size charts, and instructions for use, cleaning, and maintenance. Normal wear and tear, misuse, accidents, human-induced damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If an item is incorrectly delivered, significantly deviates from the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.