⚠️ Canada Direct Purchase and Sourcing Terms (Please read before purchasing)

• Canada Direct Sourcing and Estimated Lead Time: Products are arranged for direct international air freight from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with the actual arrival time being approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Lead Time is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or inability to supply, we will contact you and follow up based on the situation.
• Sourcing and Local Warranty: This product is sourced directly from Canada. Unless otherwise specified in writing on the product page, there is no local manufacturer or agency warranty in Hong Kong, and we do not provide separate commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preference, or poor fit; please carefully check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual version received from Canada shall prevail. If there are significant changes to core models, quantities, or major specifications, we will handle the situation accordingly.
• Shipping Appearance: Long-distance transport may cause minor indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the item is significantly inconsistent with the selected specifications or description, personal fit or minor color discrepancies are generally not considered quality issues.
• Hygiene Products: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products have been unsealed, tried on, used, or their original seals damaged, returns or exchanges for non-quality reasons are generally not accepted.
• Receipt Inspection: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics provider.
• Use and Precautions: Please follow the original label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has significant quality issues, or has sustained transport damage that affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.