⚠️ Terms for Direct Shipping from Canada & Procurement (Please read before purchasing)

• Direct Canada Shipping & Estimated Time: Products are air-shipped directly from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation; actual arrival time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframes are Estimates: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Procurement & Local Warranty: This product is a Canadian procurement/direct shipping item. Unless otherwise stated in writing on the product page, there is no local Hong Kong manufacturer or agent warranty. We do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to change of mind, incorrect size/color/style selection, personal preferences, or improper fit are generally not accepted; please double-check all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual Canadian version received prevails. In the event of significant changes to core models, quantities, or major specifications, we will handle it based on the situation.
• Shipping Appearance: Long-distance shipping may cause slight indentations, creases, or scratches on the outer packaging; if the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Sizing, Color & Fit: Variations may occur due to different body types, styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality issues.
• Hygiene Items: Once intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are unsealed, tried on, used, or their original seals damaged, returns and exchanges are generally not accepted unless there is a quality issue.
• Inspection upon Receipt: Please verify the product, quantity, style, appearance, and seals as soon as possible after receipt; if there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate checks with the supplier or logistics provider.
• Usage & Precautions: Please follow the official label, size, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product's function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.