Tilley Tilley Hat Adjustment Strap J'adore Canada | Outdoor Sports and Everyday Life

⚠️ Canada Direct Shipping & Purchase Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeline: Products are shipped internationally by air from Canada to Hong Kong, generally expected to be delivered within 10–14 business days after payment and order confirmation. Actual delivery time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timelines are Estimates: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up according to the actual situation.
• Purchasing Agent & Local Warranty: This product is a Canadian purchasing agent / direct shipment. Unless otherwise stated in writing on the product page, there is no local original manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully check all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause minor dents, creases, or scratches on the outer box; if the product itself, function, quality, and seal are not affected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable differences may arise due to varying body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product clearly does not match the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges are generally not accepted for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible after receiving it; if there is an incorrect item, shortage, significant damage, or quality issue, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and care instructions. Issues arising from normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is an incorrect item, significantly different from the description, has major quality issues, or if shipping damage affects the product itself, function, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.