Tilley Arctic Long Puffer Coat | Outdoor Sports and Everyday Wear

⚠️ Canada Direct Delivery and Concierge Service Terms (Please read before purchasing)

• Canada Direct Delivery and Estimated Lead Time: Products are shipped directly from Canada to Hong Kong via international air freight. Generally, delivery is expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Estimated Lead Time: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up according to the actual situation.
• Concierge Service and Local Warranty: This product is a Canadian concierge/direct delivery item. Unless otherwise explicitly stated in writing on the product page, there is no local manufacturer's or agent's warranty in Hong Kong, and we do not provide commercial warranty services such as repair, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items; please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only; the actual version received from Canada will prevail. If there are significant changes to the core model, quantity, or main specifications, we will handle it according to the actual situation.
• Shipping Appearance: Long-distance shipping may cause minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges are generally not accepted for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt; if there is a wrong item, shortage, significant damage, or quality issue, we recommend contacting us within 48 hours with order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.