⚠️ Canada Direct Purchase and Procurement Terms (Please Note Before Buying)

• Canada Direct and Estimated Timeline: Products are arranged for direct international air freight from Canada to Hong Kong, generally expected to arrive 10–14 working days after payment and order confirmation; actual receipt time is approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timelines are Estimates: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact and follow up according to the actual situation.
• Procurement and Local Warranty: This product is purchased via Canadian procurement/direct shipping. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and we do not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to changes of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted; please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. If there are major changes to the core model, quantity, or main specifications, we will handle them according to the actual situation.
• Transit Appearance: Long-distance transportation may cause slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seals remain unaffected, it is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable differences may arise due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, issues related to personal fit or minor color differences are generally not considered quality problems.
• Hygiene Products: Personal clothing, protective gear, insoles, health supplements, and other personal hygiene products are generally not accepted for return or exchange for non-quality reasons once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt. If there are shipping errors, shortages, major damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Issues caused by normal wear and tear, misuse, accidents, human-made damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is shipped in error, is significantly inconsistent with the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong laws.