Crate 61 Organics Woodsman Set | Daily Life & Personal Care | Overseas Purchasing

⚠️ Canada Direct Shipping & Pre-order Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Generally expected to arrive within 10–14 business days after payment and order confirmation, with actual receipt time around two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or inability to supply, our store will contact and follow up according to the actual situation.
• Proxy Purchase & Local Warranty: This item is a proxy purchase/direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local factory or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items; please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual current Canadian version received shall prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause slight dents, creases, or scratches on the outer box; if the product itself, functionality, quality, and seal are not affected, it is generally not considered a product quality issue.
• Sizing, Color & Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable discrepancies. Unless the item is significantly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health supplements, and other personal hygiene products, once opened, tried on, used, or their original seal damaged, are generally not eligible for non-quality related returns or exchanges.
• Receipt Inspection: Please check the item, quantity, style, appearance, and seal as soon as you receive it; if there is a wrong item, shortage, significant damage, or quality issue, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage & Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the item is incorrect, significantly inconsistent with the description, has a major quality issue, or shipping damage has affected the product itself, functionality, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.