⚠️ Terms for Direct Shipping and Sourcing from Canada (Please Read Before Purchasing)

• Direct Shipping from Canada and Estimated Timeframe: Products are arranged for international air freight directly from Canada to Hong Kong. Delivery is generally expected within 10–14 working days after payment and order confirmation, with actual delivery taking approximately two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeframe: Arrival dates are not guaranteed. Delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond our reasonable control. We will contact and follow up in the event of significant delays or inability to fulfill the order.
• Sourcing and Local Warranty: This product is sourced/shipped directly from Canada. Unless otherwise stated in writing on the product page, it does not include a local manufacturer or agent warranty in Hong Kong. We do not provide separate commercial warranty services such as repairs, replacement parts, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, requests for cancellation, refund, or exchange due to a change of mind, incorrect size/color/style selection, personal preference, or poor fit are generally not accepted. Please carefully check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual Canadian version received prevails. We will handle significant changes to core models, quantities, or major specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer box. If the product itself, its function, quality, and seals remain unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Differences in body shape, shoe style, wearing method, screen display, and manual measurement may result in reasonable variations. Unless the product significantly differs from the selected specifications or description, personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Once personal apparel, protective gear, insoles, health supplements, and other personal hygiene products are opened, tried on, used, or their original seals damaged, returns/exchanges for non-quality reasons are generally not accepted.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible upon receipt. If there are incorrect items, shortages, significant damage, or quality issues, please contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the manufacturer's label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or has suffered shipping damage that affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be legally excluded or limited under applicable Hong Kong law.