Tilley Airloft Pants | Outdoor Sports & Daily Wear | Overseas Sourcing

⚠️ Canada Direct Purchase and Concierge Service Terms (Please read before buying)

• Canada Direct Shipping and Estimated Timeline: Goods are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time around two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeliness is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up according to the actual situation.
• Concierge Service and Local Warranty: This product is a Canada concierge/direct shipment. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and we do not provide commercial warranty services such as repair, parts replacement, or technical support.
• Changes After Ordering: Once an order has been submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual product received will be the current Canadian version. If there are significant changes to the core model, quantity, or main specifications, we will handle them according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause minor indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals are unaffected.
• Size, Color, and Fit: Different body types, shoe styles, wearing methods, screen displays, and manual measurements may lead to reasonable discrepancies. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products generally do not accept returns or exchanges for non-quality issues once opened, tried on, used, or their original seals damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seals as soon as possible after receipt; if there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Statutory Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.