Tilley Quarter-Zip Sweater Dress | Outdoor Sports & Daily Wear | Overseas Purchasing

⚠️ Canada Direct Purchase and Concierge Service Terms (Please read before purchasing)

• Canada Direct Shipment and Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Estimated Timeline: Delivery dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistical arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact you and follow up according to the actual situation.
• Concierge Service and Local Warranty: This product is a Canada concierge purchase/direct shipment. Unless explicitly stated otherwise in writing on the product page, there is no local manufacturer's or agent's warranty in Hong Kong, and we do not provide additional commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items are generally not accepted; please double-check all options and information carefully before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual Canadian version received will prevail. In case of significant changes to the core model, quantity, or main specifications, we will handle it according to the actual situation.
• Shipping Appearance: Long-distance transportation may cause minor indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Sizing, Color, and Fit: Reasonable variations may occur due to different body types, footwear styles, wearing methods, screen displays, and manual measurements. Unless the product clearly does not match the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges for non-quality issues are generally not accepted once unsealed, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seals as soon as possible upon receipt; in case of incorrect items, shortages, significant damage, or quality issues, it is recommended to contact us within 48 hours with order details, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly different from the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong laws.