Tilley TTW2 Wool Fisherman's Hat | Outdoor Activities and Everyday Wear

⚠️ Canada Direct Shipping & Purchase Terms (Please read before purchasing)

• Canada Direct Shipping & Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeline is an Estimate: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or inability to supply, our store will contact and follow up according to the actual situation.
• Proxy Purchase & Local Warranty: This product is a proxy purchase/direct shipment from Canada. Unless otherwise specified in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order has been submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only; the actual version received from Canada will prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle it according to the actual situation.
• Transit Appearance: Long-distance transportation may result in slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are not affected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Differences in body shapes, shoe styles, wearing methods, screen displays, and manual measurements may cause reasonable variations. Unless the product clearly does not match the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygienic Products: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products are generally not eligible for returns or exchanges for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receiving the goods. In case of incorrect goods, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or transit damage has affected the product itself, its function, quality, or seal, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.