Cocoon Apothecary The Dew Ritual Skincare | Daily Life and Personal Care

⚠️ Canada Direct Shipping & Purchase Terms (Please read before buying)

• Canada Direct Shipping & Estimated Timelines: Items are shipped directly from Canada via international air freight to Hong Kong, generally expected to be delivered within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timelines are Estimates: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, we will contact and follow up as appropriate.
• Cross-border Purchase & Local Warranty: This item is a cross-border purchase/direct shipment from Canada. Unless otherwise stated in writing on the product page, there is no local manufacturer or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repair, parts replacement, or technical support.
• Post-Order Changes: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply & Packaging Updates: Brands or suppliers may update packaging, labels, batches, colorways, or details. Website images are for reference only, and the actual current Canadian version received will prevail. In case of significant changes to the core model, quantity, or main specifications, our store will handle the situation as appropriate.
• Shipping Appearance: Long-distance shipping may result in minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Sizing, Color & Fit: Reasonable differences may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the item significantly deviates from the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges are generally not accepted for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Receipt Inspection: Please check the item, quantity, style, appearance, and seal as soon as you receive it. In case of wrong item, shortage, significant damage, or quality issues, we recommend contacting us within 48 hours with order details, complete packaging, and clear photos/videos to allow us to verify with the supplier or logistics.
• Usage & Precautions: Please follow the manufacturer's label, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, incorrect use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the item is wrong, significantly deviates from the description, has major quality issues, or if shipping damage affects the product itself, its function, quality, or seal, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.