⚠️ Terms for Direct Shipping from Canada and Procurement (Please read before purchasing)

• Direct Shipping from Canada and Estimated Timeframe: Items are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 working days after payment and order confirmation, with an actual arrival time of about two weeks. "Working days" exclude Saturdays, Sundays, and public holidays in Hong Kong or Canada.
• Timeframe is an Estimate: Arrival dates are not guaranteed; delays may be caused by supplier processing, peak seasons, flight scheduling, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In the event of significant delays or unavailability, we will contact you to follow up based on the situation.
• Procurement and Local Warranty: This product is procured from and shipped directly from Canada. Unless otherwise specified in writing on the product page, no local Hong Kong manufacturer or agent warranty is provided, and we do not offer commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, we generally do not accept cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or poor fit; please carefully check all options and information before placing your order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only; the actual version received from Canada shall prevail. We will handle situations involving major changes to core models, quantities, or key specifications on a case-by-case basis.
• Shipping Appearance: Long-distance shipping may cause minor indentations, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals remain unaffected.
• Size, Color, and Fit: Reasonable differences may occur due to variations in body shape, footwear, wearing methods, screen displays, and manual measurements. Unless the item is significantly inconsistent with the selected specifications or description, related issues with personal fit or slight color variations are generally not considered quality issues.
• Hygiene Items: Intimate apparel, protective gear, insoles, health supplements, and other personal hygiene items are generally not eligible for return or exchange (except for quality issues) once they have been opened, tried on, used, or their original seals have been broken.
• Inspection Upon Receipt: Please check the items, quantity, style, appearance, and seals as soon as possible after receipt. If there are incorrect items, shortages, major damage, or quality issues, please contact us within 48 hours along with order information, complete packaging, and clear photos/videos to facilitate verification with the supplier or logistics provider.
• Usage and Precautions: Please follow the original factory labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human error, or unauthorized modifications do not constitute product quality issues.

Statutory Rights: If an item is incorrect, significantly inconsistent with its description, has major quality issues, or has sustained transport damage that affects the product itself, its function, quality, or seals, we will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.