Tilley S/S Button Up Top | Outdoor Activities and Daily Life

⚠️ Canada Direct Purchase and Concierge Service Terms (Please read before purchasing)

• Canada Direct Shipping and Estimated Timelines: Goods are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time being approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Estimated Timelines: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delays or unavailability, we will contact and follow up as appropriate.
• Concierge Service and Local Warranty: This product is a Canada concierge/direct purchase item. Unless otherwise explicitly stated in writing on the product page, there is no local factory or agent warranty in Hong Kong, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Order Placement: Once an order has been submitted to the Canadian supplier, cancellations, refunds, or exchanges due to a change of mind, incorrect size/color/style selection, personal preference, or ill-fitting items are generally not accepted; please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual product received will be the current Canadian version. If there are significant changes to the core model, quantity, or main specifications, our store will handle the situation accordingly.
• Transit Appearance: Long-distance shipping may result in minor dents, creases, or scratches on the outer box; this is generally not considered a product quality issue if the product itself, its function, quality, and seals are unaffected.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges for non-quality issues are generally not accepted once unsealed, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the item, quantity, style, appearance, and seals as soon as you receive the goods; if there are incorrect items, shortages, significant damage, or quality issues, we recommend contacting our store within 48 hours with order details, complete packaging, and clear photos/videos for investigation with the supplier or logistics provider.
• Usage and Precautions: Please follow the original factory labels, sizing, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, improper use, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if shipping damage has affected the product itself, its function, quality, or seals, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.