Gathering Place Trading Organic Indian Spice Chai Tulsi | Outdoor Activities & Daily Life

⚠️ Canada Direct Shipment & Purchasing Terms (Please Read Before Purchase)

• Canada Direct Shipment & Estimated Timeline: Products are shipped directly from Canada to Hong Kong via international air freight. Delivery is generally expected within 10–14 business days after payment and order confirmation. Actual receipt time is approximately two weeks. "Business days" do not include Saturdays, Sundays, or Hong Kong or Canadian public holidays.
• Timeline is Estimated: Arrival dates are not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or inability to supply, our store will contact and follow up as per the actual situation.
• Purchasing Agent & Local Warranty: This product is a Canadian purchasing agent / direct shipment. Unless otherwise stated in writing on the product page, there is no local manufacturer's or agent's warranty in Hong Kong, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, colors, or details. Website images are for reference only, and the actual Canadian version received will prevail. If there are significant changes to the core model, quantity, or main specifications, our store will handle them according to the actual situation.
• Transit Appearance: Long-distance transportation may result in minor indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and seal are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, shoe styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or slight color differences are generally not considered quality issues.
• Hygiene Products: Undergarments, protective gear, insoles, health foods, and other personal hygiene products generally do not accept returns or exchanges for non-quality issues once opened, tried on, used, or if the original seal is damaged.
• Inspection Upon Receipt: Please check the product, quantity, style, appearance, and seal as soon as possible after receipt; if there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the original manufacturer's labels, sizes, usage, cleaning, and maintenance guidelines. Problems caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly inconsistent with the description, has major quality issues, or if transit damage affects the product itself, its function, quality, or seal, our store will follow up on a case-bycase basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.