Tilley Organic Crew T-Shirt | Outdoor Sports & Everyday Life

⚠️ Canada Direct Purchase and Proxy Shopping Terms (Please read before purchasing)

• Canada Direct Shipment and Estimated Timeline: Products are shipped directly from Canada via international air freight to Hong Kong. Delivery is generally expected within 10–14 business days after payment and order confirmation, with actual receipt time being approximately two weeks. "Business days" do not include Saturdays, Sundays, or public holidays in Hong Kong or Canada.
• Timeline is an Estimate: The arrival date is not guaranteed; delays may occur due to supplier processing, peak seasons, flight schedules, customs clearance, logistics arrangements, extreme weather, or other circumstances beyond reasonable control. In case of significant delay or unavailability, our store will contact you and follow up according to the actual situation.
• Proxy Shopping and Local Warranty: This product is a Canada proxy purchase/direct shipment. Unless otherwise stated in writing on the product page, there is no local manufacturer's or agent's warranty in Hong Kong, and our store does not provide commercial warranty services such as repairs, parts replacement, or technical support.
• Changes After Ordering: Once an order is submitted to the Canadian supplier, cancellations, refunds, or exchanges are generally not accepted due to change of mind, incorrect size/color/style selection, personal preference, or ill-fitting. Please carefully verify all options and information before placing an order.
• Supply and Packaging Updates: Brands or suppliers may update packaging, labels, batches, color schemes, or details. Website images are for reference only, and the actual product received will be the current Canadian version. In case of significant changes to the core model, quantity, or main specifications, our store will handle the situation accordingly.
• Transit Appearance: Long-distance transportation may result in slight indentations, creases, or scratches on the outer box; if the product itself, its function, quality, and sealing are unaffected, this is generally not considered a product quality issue.
• Size, Color, and Fit: Reasonable variations may occur due to different body types, footwear styles, wearing methods, screen displays, and manual measurements. Unless the product is clearly inconsistent with the selected specifications or description, related personal fit or minor color differences are generally not considered quality issues.
• Hygiene Products: For intimate apparel, protective gear, insoles, health supplements, and other personal hygiene products, returns or exchanges for non-quality issues are generally not accepted once they have been unsealed, tried on, used, or their original seal damaged.
• Receipt Inspection: Please check the product, quantity, style, appearance, and seal as soon as possible upon receipt; if there are incorrect items, shortages, significant damage, or quality issues, it is recommended to contact our store within 48 hours with order details, complete packaging, and clear photos/videos for verification with the supplier or logistics.
• Usage and Precautions: Please follow the manufacturer's label, size, usage, cleaning, and maintenance guidelines. Issues caused by normal wear and tear, misuse, accidents, human damage, or unauthorized modifications are not considered product quality issues.

Legal Rights: If the product is incorrect, significantly deviates from the description, has major quality issues, or if transit damage has affected the product itself, its function, quality, or sealing, our store will follow up on a case-by-case basis. The above terms do not exclude or limit any rights or remedies that cannot be lawfully excluded or limited under applicable Hong Kong law.